CONDITIONS OF SALE Thank you for choosing Sabine Hill. Please read & sign our Conditions of Sale prior to purchase & be sure you & your installer or other agents are aware of the unique logistical & technical issues associated with any tile or stone purchase, delivery & installation. This document is a contract, so please read it carefully. To ensure a worry-free experience, please contact Sabine Hill if you have any questions.
QUANTITIES: All quantities must be verified in advance of purchase by the buyer’s tile installer or general contractor. Sabine Hill accepts no responsibility for quantities ordered. We recommend that each order include a minimum of 15% overage. Add on or tail out orders at a later date may not match, and become very costly due to shipping. Add-on orders will reflect the current price of the item at time of order placement.PRODUCT
INFORMATION: All tile is subject to variation in shade & size. All tile measurements are nominal. Tile & stone are not guaranteed after delivery against chipping, crazing, cracking or wear. All stone tile must be sealed. Stone is a natural material. No two pieces of stone are exactly alike. Each has unique natural variations which may include veining, markings, shadings, inclusions, chips, pits, fossils or other characteristics. These characteristics are inherent to the manufacture of these products & are in part what creates their distinctive beauty.
BLENDING AND DRY LAY OUT: Natural stone requires blending. It is the responsibility of the installer to remove materials from packaging & dry layout all materials to obtain the Customer’s approval of the blend before any tile is installed. This procedure is common practice in the installation of tile & stone & helps ensure the beauty of the finished installation.SHIPPING / FREIGHT and DELIVERYAll orders ship on a pallet via common carrier. The Freight company will call to schedule the delivery. In the event that you or your representative are not present to accept a scheduled delivery, a re-delivery charge will be applied prior to arranging the replacement delivery. Upon delivery, Customer is responsible for verifying box count before signing the bill of lading & note any box count discrepancies immediately on the bill of lading before signing it. You &/or your on-site representatives (general contractor, subcontractors, installer & any person responsible to the property owner regarding the installation of the product must fully open & inspect all merchandise upon delivery to the jobsite. In the event that any discrepancy or concealed damage is discovered, you must notify the carrier & Sabine Hill in writing within 72-hours of delivery. Sabine Hill will make a claim directly with the carrier within 72-hours of delivery. Sabine Hill will not be responsible for reimbursement on claims denied due to client’s failure to notify us within 72-hours from delivery date, or due to client or client representative’s negligence. Please take photos of the entire order at time of delivery. If replacement material is required, in the event the bill of lading was signed without noting discrepancies and/or the claim was made after 72-hours of delivery, the client is responsible for replacement costs. If/when the claim is made in favor of the client and the carrier issues a refund checks, Sabine Hill will refund the client for the amount received from the carrier.
RETURNS/CANCELLATIONS FOR TILE:We do not accept returns. Orders cannot be cancelled after 24 hours.
WARRANTIES:Sabine Hill extends no warranties beyond the manufacturer’s warranty. Any & all warranties are waived, including, but not limited to, the warranty of merchantability.
DELAYS: Sabine Hill shall not be responsible for delivery delays caused by acts of God, strikes, accidents, border /custom delays, traffic, natural catastrophes or other delays which are beyond our control.
By acceptance of the within order and conditions of sale, I do hereby authorize Sabine Hill, Inc., to debit the bank account provided or charge the credit card indicated for the full amount of the order. sales order/invoice presented and agreed upon by the parties. All payments are for items and services specified herein. In accordance herewith, I do hereby authorize the automatic withdrawal of all funds from my account by Sabine Hill, Inc. on the date of the transaction herein. I do further acknowledge that I am an authorized user of this credit card or bank account and that I will not dispute the payment with my Credit Card Company or Bank, so long as the transaction corresponds to the terms indicated pursuant to the order and terms and conditions of sale herein.